Privacy Policy

1. Information We Collect

1.1 Booking details: the reservation name and email address you provide, and the court, date, time, duration, and amount of your reservation.

1.2 Payment details: the payment method, payer name, and transaction or reference number you enter, and the proof-of-payment image you upload. We do not collect or store card numbers, bank login credentials, or e-wallet passwords.

1.3 Facility information: CCTV footage recorded in designated areas of the premises, and details recorded when an incident, injury, theft, or vehicle damage is reported to us.

1.4 Communications: information you share when you contact us by email or through our other official channels.

2. How We Use Your Information

2.1 To hold, verify, confirm, and manage your court reservations, including verifying your proof of payment.

2.2 To send booking-related emails, such as your booking confirmation and a reminder on the day of your reservation.

2.3 To respond to inquiries, complaints, booking transfers, and data-privacy requests.

2.4 To maintain the security of the premises, investigate reported incidents, and protect people and property.

2.5 To comply with legal obligations and to establish, exercise, or defend legal claims.

2.6 We do not use your personal information for marketing without your consent, and we do not sell it.

3. Sharing and Service Providers

3.1 Access to booking records, payment proofs, and CCTV footage is limited to authorized JumpKourt management and staff who need it for the purposes above.

3.2 We use trusted service providers to operate our booking system, including website hosting and data storage (Cloudflare) and email delivery (Resend). They process information on our behalf and only as needed to provide their services. Some of these providers may store data outside the Philippines, subject to appropriate safeguards.

3.3 We may disclose information when required by law, court order, or a lawful request from a government authority, or when reasonably necessary to report suspected criminal conduct or respond to an emergency.

4. Retention

4.1 Proof-of-payment images are automatically deleted approximately 90 days after they are uploaded.

4.2 Booking records are kept for as long as reasonably necessary for operations, accounting, dispute resolution, and legal compliance.

4.3 CCTV footage is kept only for a limited period unless it is needed to investigate or document a reported incident or is required by law.

5. Security

5.1 We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, loss, or misuse, including restricting staff access and transmitting data over encrypted connections.

5.2 No system is completely secure. If a personal data breach occurs that is likely to cause you serious harm, we will notify you and the National Privacy Commission as required by law.

6. Cookies

6.1 Customers do not need an account to book, and the booking pages do not use advertising or tracking cookies. Cookies are used only to keep JumpKourt staff signed in to the admin area.

7. Your Rights

7.1 Under the Data Privacy Act of 2012, you have the right to be informed, to access, to object, to correct, to erasure or blocking, to data portability, and to claim damages, subject to the conditions and limits set by law.

7.2 To exercise these rights or ask about how your information is handled, contact us at admin@jumpkourt.com. We may need to verify your identity before acting on a request, and some information may need to be kept to meet legal obligations.

7.3 If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission.

8. Changes to This Policy

8.1 We may update this Privacy Policy from time to time. The current version will always be available on this page, and material changes will be communicated through appropriate channels.