Terms & Conditions, Booking Policy, Waiver & House Rules

1. Reservations and Payment

1.1 All court reservations are subject to availability, operating hours, published rates, and applicable booking conditions.

1.2 A selected court slot may be temporarily held while the customer completes payment and uploads proof of payment. A reservation is confirmed only after JumpKourt staff verify the payment.

1.3 If payment or proof of payment is not received and verified before the reservation hold expires, JumpKourt may release the slot for other customers.

1.4 Customers are responsible for verifying their booking details, including date, time, court, duration, and contact information before submitting payment.

1.5 Court rates, applicable fees, and payment instructions will be communicated through JumpKourt's official booking channels.

1.6 Customers must not submit fraudulent proof of payment, misrepresent a payment, or use another person's payment confirmation without authorization.

1.7 A booking confirmation grants permission to use the reserved court for the specified period. It does not grant exclusive use of the entire facility, parking area, café, or common areas.

2. Cancellation, Rescheduling and Refunds

2.1 Once payment has been confirmed, customer-initiated cancellations are generally non-refundable. This includes changes of personal plans, failure to attend, late arrival, or failure to use the reserved court.

2.2 Customer-Initiated Rescheduling and Transfer of Booking. JumpKourt does not accommodate direct rescheduling requests initiated by customers. If a customer can no longer use a confirmed reservation, the customer is solely responsible for finding another person to take over the original booking and for arranging a new reservation at their preferred available schedule. Any new reservation must be booked and paid for separately through JumpKourt's official booking system. The original booking remains valid and non-refundable unless the original slot is successfully transferred in accordance with JumpKourt's booking procedures. JumpKourt does not guarantee that the customer will find a replacement, and any transfer must be properly coordinated with and acknowledged by management before the original booking holder is released from responsibility.

2.3 Customers should contact JumpKourt through its official communication channels as early as possible when reporting an issue with a reservation.

2.4 If JumpKourt cancels a confirmed reservation or is unable to provide the reserved court, management will offer an appropriate remedy, which may include rescheduling, credit, or a refund, depending on the circumstances and applicable law.

2.5 If a reservation is affected by severe weather, natural disasters, government restrictions, power interruptions, emergencies, or other circumstances beyond reasonable control, management may suspend play or offer rescheduling, credit, or a refund as appropriate under the circumstances and applicable law.

2.6 If a session is interrupted after play has started, management will consider the duration of the interruption, the availability of replacement court time, the reason for the interruption, and applicable legal requirements when determining an appropriate remedy.

2.7 Nothing in this policy excludes refunds, remedies, or consumer rights required by applicable law.

3. Arrival Time, Late Arrivals and No-Shows

3.1 Guests should arrive early enough to check in, prepare their equipment, and begin playing at the reserved time.

3.2 Court bookings end at the scheduled time regardless of whether the customer arrives late. Late arrival does not automatically entitle a customer to an extension, discount, or refund.

3.3 Customers must vacate the court promptly when their session ends to avoid disrupting subsequent reservations.

3.4 Unused playing time resulting from late arrival, early departure, or a customer's decision to stop playing is generally non-refundable, subject to applicable law.

3.5 A no-show occurs when a customer fails to attend a reservation without prior cancellation or an approved arrangement. A no-show is generally treated as a completed booking for payment purposes.

3.6 Extensions are permitted only with management approval and when the court is available. Additional fees may apply.

4. Assumption of Risk and Sports-Related Injuries

4.1 Pickleball is a physical activity involving inherent and foreseeable risks, including slips, trips, falls, collisions, injuries caused by balls or paddles, sprains, strains, fractures, muscle injuries, dehydration, heat exhaustion, fatigue, dizziness, and other physical injuries.

4.2 By participating, Guests acknowledge these inherent risks and agree to exercise reasonable care, follow safety instructions, wear appropriate footwear, use equipment responsibly, and participate within their physical capabilities.

4.3 Guests are responsible for assessing their readiness to participate and should not play when impaired, unwell, or otherwise unable to participate safely. Guests who experience pain, dizziness, unusual shortness of breath, or other concerning symptoms should stop playing and notify staff.

4.4 Guests must inform management of hazards they observe, including slippery surfaces, damaged equipment, loose nets, obstructions, or other unsafe conditions.

4.5 JumpKourt may suspend play, restrict access to a court, or close part of the facility when reasonably necessary for safety, maintenance, emergencies, or other legitimate operational reasons.

4.6 To the extent permitted by law, JumpKourt is not responsible for injuries arising solely from inherent sports risks, a Guest's own negligent or reckless conduct, or the conduct of another participant for which JumpKourt is not legally responsible.

4.7 Nothing in these Terms releases JumpKourt from liability for its own negligence, willful misconduct, breach of a legal duty, or any liability that cannot lawfully be excluded or waived.

4.8 Guests should immediately report any injury or accident to staff. JumpKourt may assist in contacting emergency services when appropriate, but staff assistance does not guarantee medical treatment or a particular outcome.

5. Personal Belongings, Theft and Lost Property

5.1 Guests are responsible for safeguarding their personal belongings, including mobile phones, wallets, cash, jewelry, bags, paddles, shoes, clothing, and other valuables.

5.2 JumpKourt does not automatically assume custody of personal belongings brought onto the premises. Items left unattended remain the responsibility of their owner unless JumpKourt expressly accepts custody of them.

5.3 To the extent permitted by law, JumpKourt is not responsible for lost, misplaced, stolen, or damaged personal property where it has no legal responsibility for the loss or damage.

5.4 Guests should avoid leaving valuables unattended and should report suspected theft, loss, or damage to management as soon as possible.

5.5 Personal property found by staff may be turned over to management for reasonable safekeeping. JumpKourt does not guarantee recovery of lost items and may establish reasonable procedures for claiming and releasing recovered property.

5.6 Guests must not remove property belonging to other customers or JumpKourt. Theft, attempted theft, fraud, or deliberate interference with another person's property may result in removal from the facility and referral to the appropriate authorities.

5.7 JumpKourt may document reported incidents and review available CCTV footage, subject to applicable privacy and data-protection laws.

5.8 Nothing in this section excludes liability where JumpKourt has legally assumed responsibility for property or where its own negligence or other actionable conduct gives rise to liability.

6. Parking Area, Vehicles and Vehicle Contents

6.1 JumpKourt may provide a designated parking area for customer convenience. Parking is subject to availability, posted rules, and instructions from authorized parking personnel.

6.2 A security guard and/or parking attendant may be assigned to monitor the parking area, assist with vehicle movement, manage parking spaces, and help maintain order. The presence of such personnel does not constitute a guarantee that theft, vandalism, collision, or other incidents will never occur.

6.3 Unless expressly agreed otherwise in writing, parking does not constitute an undertaking by JumpKourt to insure a vehicle or accept full custodial responsibility for it.

6.4 Vehicle owners and operators are responsible for locking their vehicles, securing their keys, removing or concealing valuables, and ensuring that their vehicles are parked safely.

6.5 To the extent permitted by law, JumpKourt is not responsible for theft, attempted theft, vandalism, scratches, dents, break-ins, accidental damage, loss of accessories, or loss of items inside parked vehicles, except where liability arises from JumpKourt's own negligence, willful misconduct, breach of an applicable duty, or other conduct for which it is legally responsible.

6.6 The same principles apply to motorcycles, bicycles, and other vehicles parked within designated areas.

6.7 Customers must follow the directions of the security guard and parking attendant, use designated parking spaces, avoid blocking access roads and emergency exits, and drive carefully within the premises.

6.8 JumpKourt may require vehicles to be moved when they obstruct access, create a safety hazard, occupy unauthorized spaces, or interfere with facility operations. Any removal or towing must be handled in accordance with applicable law.

6.9 Any vehicle accident, suspected theft, vandalism, or damage should be reported to management promptly. Where appropriate, customers should also report the incident to the police or their insurance provider.

6.10 Parking personnel are not authorized to accept responsibility for a vehicle or its contents merely by directing a customer to a parking space. Any separate valet, vehicle-custody, or safekeeping service must be expressly identified and governed by its own applicable terms.

7. Security Personnel and CCTV

7.1 JumpKourt may deploy security personnel and parking attendants to help monitor the premises, assist customers, enforce facility rules, and respond to reported incidents.

7.2 Security personnel and parking attendants are not a substitute for customers taking reasonable precautions to protect themselves, their vehicles, and their belongings.

7.3 Guests must comply with lawful and reasonable instructions from authorized personnel concerning access control, parking, safety, emergencies, and facility operations.

7.4 JumpKourt may operate CCTV cameras in designated areas for legitimate purposes, including security, incident investigation, and protection of persons and property.

7.5 CCTV monitoring is not a guarantee that every incident will be detected, prevented, or recorded. Camera coverage may be limited by location, visibility, technical conditions, or other factors.

7.6 CCTV footage and personal information will be collected, accessed, retained, disclosed, and processed in accordance with applicable Philippine privacy and data-protection laws.

7.7 Guests must not obstruct, damage, tamper with, or interfere with security equipment, cameras, access-control systems, or other protective measures.

8. Court Etiquette and Safe Play

8.1 Players must wear appropriate court footwear and use paddles, balls, and other equipment safely.

8.2 Players must respect other players, staff, spectators, and neighboring properties.

8.3 Reckless play, deliberate physical contact, fighting, threats, harassment, abusive behavior, and conduct that endangers others are prohibited.

8.4 Players must not enter another active court without permission or interfere with an ongoing game.

8.5 Guests must keep walkways, entrances, exits, and emergency access routes clear.

8.6 Players must not engage in play while intoxicated or impaired by substances that compromise safe participation.

8.7 Guests must not climb nets, fences, fixtures, or other structures not intended for climbing.

8.8 Any damage to courts, nets, paddles, furniture, fixtures, or other property caused by a Guest's intentional or negligent conduct may result in a reasonable charge for the actual damage, subject to applicable law and a fair assessment of the circumstances.

8.9 Management may suspend play or require a Guest to leave when necessary to address dangerous behavior, serious rule violations, harassment, or disruption, subject to applicable law.

9. Children, Minors and Supervision

9.1 Children and minors must be supervised by a responsible parent, guardian, or accompanying adult as appropriate to their age and circumstances.

9.2 Parents and guardians are responsible for taking reasonable steps to ensure that minors comply with safety instructions and do not interfere with active games or create hazards for others.

9.3 Children must remain in permitted areas and must not run across active courts, enter restricted spaces, or play with equipment without appropriate supervision.

9.4 Parents and guardians must ensure that children in the café, lounge, spectator areas, walkways, and parking area behave safely.

9.5 Any consent or acknowledgment given on behalf of a minor applies only to the extent permitted by law. Nothing in this section removes any legal duty owed by JumpKourt to a child.

10. Café, Food and Beverages

10.1 Customers must follow reasonable safety and hygiene instructions in the café and dining areas.

10.2 Customers should inform café staff of known food allergies and dietary restrictions before ordering. JumpKourt will communicate relevant ingredient information when reasonably available, but customers should clarify any specific concerns before consuming food or beverages.

10.3 Customers must exercise care around hot beverages, food, wet floors, furniture, electrical equipment, and other potential hazards.

10.4 Customers must not interfere with kitchen equipment, food-preparation areas, or other restricted staff-only spaces.

10.5 Outside food and beverages may be restricted by a clearly communicated house policy, subject to applicable law and reasonable exceptions for medical needs or other legally protected circumstances.

10.6 Guests must dispose of rubbish properly and maintain reasonable cleanliness in the café, court, and common areas.

10.7 Any incident involving food safety, an allergic reaction, a spill, or a potential hazard should be reported to staff promptly.

10.8 The liability provisions of these Terms do not exempt JumpKourt from applicable food-safety obligations or liability for conduct for which it is legally responsible.

11. Noise, Neighbors and Operating Hours

11.1 JumpKourt is surrounded by residential properties. All Guests must respect nearby residents and keep noise to a minimum, particularly after 10:00 PM.

11.2 Shouting, screaming, loud cheering, excessive noise, loud music, honking, and other disruptive behavior are strictly prohibited after 10:00 PM. Players must communicate at a reasonable volume and avoid loud celebrations or unnecessary shouting.

11.3 Guests must comply with posted operating hours, local noise regulations, and lawful instructions from management.

11.4 Security personnel and staff may remind Guests to lower their voices. Repeated or serious violations may result in suspension of play, removal from the premises, or restrictions on future bookings, subject to applicable law.

11.5 Guests must leave the facility promptly after their booking or visit ends, except where continued presence is authorized.

12. Property Damage and Customer Misconduct

12.1 Guests must use the premises, equipment, and facilities responsibly.

12.2 Deliberate damage, vandalism, theft, unauthorized removal of property, tampering with equipment, and abusive or threatening conduct are prohibited.

12.3 A Guest who intentionally or negligently causes damage may be required to pay reasonable repair or replacement costs supported by an appropriate assessment, subject to applicable law.

12.4 JumpKourt may document damage, identify witnesses, preserve relevant evidence, and report suspected criminal conduct to the appropriate authorities.

12.5 Management may issue warnings, suspend play, cancel access, or restrict future bookings in response to serious or repeated violations, subject to applicable law and fair implementation of facility policies.

12.6 No customer may retaliate against staff, other players, security personnel, or parking attendants for carrying out their legitimate duties.

13. Weather, Emergencies and Facility Closures

13.1 JumpKourt may suspend or stop play when rain, lightning, slippery surfaces, extreme heat, electrical problems, equipment failure, structural concerns, emergencies, or other conditions make continued use unsafe.

13.2 Guests must follow staff instructions during emergencies, evacuations, severe weather, or other safety-related interruptions.

13.3 JumpKourt may temporarily close affected areas for cleaning, repair, maintenance, safety inspections, or other legitimate operational reasons.

13.4 Where a booking is affected by a closure or interruption, management will consider the circumstances and provide an appropriate remedy consistent with the applicable booking policy and Philippine law.

13.5 Nothing in this section allows JumpKourt to avoid a legal obligation merely by describing an event as beyond its control.

14. Medical Emergencies and Incident Reporting

14.1 Guests should immediately notify staff of accidents, injuries, suspected theft, vehicle damage, fire, or other emergencies.

14.2 When appropriate, staff may assist in contacting emergency services or directing responders to the affected area.

14.3 Guests should provide accurate information when reporting an incident and cooperate reasonably with any necessary investigation.

14.4 JumpKourt may document incident details, including the time, location, persons involved, witness information, and available evidence, for safety, insurance, and legal purposes.

14.5 The availability of first aid or assistance does not guarantee a particular medical outcome and does not replace professional medical evaluation where needed.

14.6 Guests should not delay seeking emergency medical attention when a serious injury or medical emergency is suspected.

15. Personal Conduct and Right to Refuse or Terminate Access

15.1 Guests must treat staff, other customers, security personnel, parking attendants, and neighboring residents with respect.

15.2 JumpKourt may refuse entry, suspend a session, or require a Guest to leave when there are reasonable grounds involving safety risks, harassment, violence, intoxication, fraud, property damage, or serious or repeated violations of facility rules.

15.3 Management may take reasonable steps to protect the safety of people and property, including contacting law enforcement or emergency services when appropriate.

15.4 Any cancellation, termination of access, or refund resulting from misconduct will be handled in accordance with the circumstances, the applicable booking policy, and applicable law.

15.5 These powers must be exercised reasonably and consistently with applicable consumer-protection and other legal obligations.

16. Third-Party Conduct and Services

16.1 Guests may encounter other customers, spectators, delivery personnel, contractors, or third-party service providers within the premises.

16.2 JumpKourt will take reasonable steps within its responsibility to maintain a safe and orderly environment, but it does not guarantee that every independent person's conduct can be controlled or that no dispute or incident will occur.

16.3 Responsibility for an incident involving a third party will be determined according to the actual circumstances, the parties' respective conduct, and applicable law.

16.4 Nothing in this section excludes liability where JumpKourt is legally responsible for its own acts or omissions or for those of persons for whom it is legally accountable.

17. Privacy and Personal Information

17.1 JumpKourt may collect personal information reasonably necessary for bookings, payment verification, customer communication, security, incident reporting, and facility operations.

17.2 Personal information will be processed in accordance with applicable Philippine data-protection laws, including the Data Privacy Act of 2012 and its implementing rules and regulations.

17.3 Access to booking records, security records, and CCTV footage will be limited to authorized persons and legitimate purposes, subject to applicable law.

17.4 Customers may contact JumpKourt through its designated privacy or management contact to inquire about the handling of their personal information or exercise applicable data-subject rights.

17.5 Any separate privacy notice will explain relevant information about data collection, processing, retention, disclosure, and contact procedures.

18. Complaints and Dispute Resolution

18.1 Customers are encouraged to report booking concerns, safety issues, property damage, or complaints to management promptly so that the circumstances can be assessed.

18.2 JumpKourt will endeavor to address complaints fairly and within a reasonable period.

18.3 Where a dispute cannot be resolved directly, the parties may pursue the remedies or procedures available under Philippine law, including appropriate mediation, regulatory assistance, or court proceedings.

18.4 Nothing in these Terms prevents a customer from exercising a statutory right or filing a lawful complaint with a competent authority.

19. Limitation of Liability

19.1 JumpKourt does not insure customers against all risks associated with participation in sports, visiting a public-facing facility, parking vehicles, or bringing personal belongings onto the premises.

19.2 To the extent permitted by law, JumpKourt is not responsible for losses arising solely from inherent sports risks, a customer's own negligent or reckless conduct, or circumstances for which JumpKourt has no legal responsibility.

19.3 Any limitation concerning injuries, theft, vehicle damage, personal belongings, interruptions, or third-party conduct shall be interpreted consistently with applicable Philippine law.

19.4 Nothing in these Terms excludes or limits liability for negligence, willful misconduct, fraud, breach of an applicable legal duty, or other liability to the extent such exclusion or limitation is prohibited by law.

19.5 These Terms do not waive any consumer rights, remedies, or protections that cannot legally be waived.

19.6 Nothing in this section creates a guarantee of safety or transfers to customers any legal duty that properly remains with JumpKourt.

20. Force Majeure

20.1 JumpKourt may be affected by events beyond its reasonable control, including natural disasters, severe weather, fire, government orders, public emergencies, or major utility disruptions.

20.2 When such an event affects operations, JumpKourt may temporarily suspend services, close affected areas, or adjust reservations as reasonably necessary.

20.3 The parties' rights and any refund, rescheduling, or other remedies will be determined in accordance with applicable law and the circumstances of the affected booking.

21. Severability and Changes to these Terms

21.1 If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

21.2 JumpKourt may update its booking procedures, operational rules, and facility policies when reasonably necessary, subject to applicable law.

21.3 Material changes will be communicated through appropriate channels. Changes to a customer's existing confirmed reservation will not be applied retroactively in a manner that unlawfully removes accrued rights or remedies.

21.4 The applicable version of the booking policy will be made available to customers before they confirm a reservation.

22. Acknowledgment and Acceptance

By proceeding with a booking, making payment, entering the premises, or using JumpKourt's facilities, the Guest acknowledges that they have been given a reasonable opportunity to review these Terms and Conditions and agrees to comply with the applicable facility rules.

Guests are encouraged to ask management for clarification before participating or completing a booking.

For minors, a parent or legal guardian should review the applicable rules and provide any consent required by law. This acknowledgment does not remove any legal duty owed to a minor or waive any right that cannot legally be waived.